Refund & Compensation Policy
We are a subscription service for a digital product that must stay fresh against a moving anti-cheat. Refunds look different here than on a typical storefront. The headline rule: you never lose time you have paid for. When the cheat is down, the clock stops. When we miss a patch window, every active subscription is extended.
Last updated · 2026-04-21
Eligibility — when refunds apply
Refunds are available within 24 hours of purchase, if the cheat has not been downloaded, activated or generated a key on your hardware. If any of those three events has occurred, we move to compensation (see below) rather than a cash refund.
Refunds are also available at any time if our service has been unavailable for a continuous period of 72 hours for a reason unrelated to Riot enforcement or lawful authority action.
Compensation — the default remedy
If a Riot patch takes our loader down, every active subscription is extended by the downtime duration, rounded up to the nearest 24 hours. Our median patch-day downtime in the last 12 months is under 6 hours; we have never missed a 72-hour window.
If you experience a specific hardware compatibility issue, we offer a one-time 7-day extension while we investigate. If we cannot fix it, we refund the prorated remainder.
What disqualifies you
You used the loader in a way forbidden by the Terms (streaming with overlays visible, sharing the key, reverse-engineering attempts).
You got a Riot ban while on the service and are requesting a refund in lieu of compensation. This would require Riot banning us, not you; we do not refund for individual bans. This is industry-standard; anyone who claims otherwise is either lying or subsidising bans out of next month’s sales.
You initiated a chargeback without first contacting our support team. Chargebacks without a prior ticket are treated as fraud and permanently blacklist your payment identity.
How to request
Message our WhatsApp with the subject "Refund" or "Extension" and include your order ID and a one-line reason. We acknowledge within an hour and resolve within 72 hours. If your case is approved, refunds return to the original payment method within 5-10 business days (processor dependent).
Escalation
If you disagree with our support response, ask for the case to be escalated to a senior operator. If we still cannot agree, you have the right to contact the payment provider (main store: mitamers.com) and to lodge a complaint with the relevant consumer protection agency in your country.